The 5-Star Service Advantage

Ever since publication of The Book, more and more customers have come forward – publicly and privately – to tell us that they love PAS’ Alarm Management services.

As just one simple example, check out what Basell has to say:

“Having recently completed 3 Alarm Management projects with PAS, I can positively say, “They are at the top of their game.”

Click here to read more details… 

This one example is by no means unique – customers have been telling us for years that they love our services.

And software.

In fact, customers go out of their way to say that our software better meets their needs because it embodies the expertise we document in The Book and practice on our projects.

The message is clear: 

Better software results when it is also used in real-life situations by your own professionals.  That’s logical.

After all, if we never did any projects, how would we really know if our software was meeting the mark, easy to use, generating maximum value, etc etc…

Even so, some our Alarm Management competitors argue its better to be a purist…

Maybe they wish for a service organization, or maybe they just don’t get it.

I think it’s the latter.  I mean, who wants to buy a Ford if all the Ford employees are driving Chevy’s or not driving at all….  and if that were the case, how would Ford know anything about handling, performance and reliability of their cars in the real world??

So how can any company claim leadership in Alarm Management software when they never use it?

Over at PAS, our rule to ensure good software is to get close enough to understand what pains the customer but far enough to think outside the box. 

Only when you leave the design studio and roll up your sleeves to work with the customers, can you really know what works or not.

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