Airplane Seating = Customer Satisfaction

Besides my 100,000 mile commute, many of us at PAS regularly travel the world over for our jobs.

One of our finest recently pointed out that a good way past many travel hassles is to “Treat people right and watch what happens”.

Recently, some of our finest were in South Africa on business. The work gave little advance notice and the short notice resulted in really crummy middle seats all the way over, on back-to-back flights of over 9 hours each.  Ouch!

Being 6-foot-9, I felt their pain. But they had a really innovative solution…

One of the guys’ wives had given her husband an ace up his sleeve. Wise as she was, she had sent along a couple of small bags with just the right contents.

When our man arrived at the check-in agent – and after failing at the usual phone-ahead-for-an-aisle-seat – he approached the check-in agent with a smile and said:

"These are my wife's special triple-chocolate brownies. They are for you because you have a tough job dealing with the public all day. And I don't know if you can help me or not, and if you can't that's OK too. But I had to make these flights on really short notice, and they are really long and my seats there and back are terrible. Can you do anything to help me?"

Type-type-type-click-click-click.

And, better than any amount of telephoning or in-person whining and complaining, our man gets all aisle and exit row seating for all 4 nine-hour flights there and back!

Now that’s service!

We've all seen travelers berate the gate agent when things don’t go our way, and (gasp!), maybe we’ve even been that traveler on certain occasions.

But it helps to smile and be nice – try that the next time you fly and see what happens!  And, for those really long flights, remember the brownies!!

It’s like that at PAS too – from sales to projects and customer care to executive management – it is our objective to treat our customers just like we want to be treated by the gate agent – with care, respect and the best that we can offer.

It makes for a happy customer and a good day.

So smile at someone today. 

Comments

[StickMan]

Hey, WHAT was in those brownies?

[Roland Heersink]

The brownies must have contained some sort of high-flying material for them to work so well... :)